Q Has My Order Shipped?
A If it hasn't it will soon. You will receive a shipping confirmation notice via email when your order has been placed and when it has been shipped. If it's been more than a few days since placing your order and have not been notified, feel free to reach out to us at firstname.lastname@example.org
Q How can I track my order?
A You will receive a shipping confirmation notice via email when you order has been placed and when it has shipped. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received a shipping confirmation contact us at email@example.com
Q My order never arrived?
A That's not good! We can figure this one out, please contact us at firstname.lastname@example.org
Q Can I get a copy of my invoice?
A Sure! You will receive one via email but if you misplaced it or would like another copy feel free to contact us at email@example.com
Q Do you offer free shipping?
A Yes! In fact, we offer free shipping after a purchase of $50 or more on all our apparel use the code FREESHIP at checkout!
Q How should I care for my Mastermind Outlet?
A Instructions on clothing care will be on the neck tags of our products. If you have any questions feel free to contact us at firstname.lastname@example.org
Q I ordered the wrong stuff! What should I do?
A Don't ya hate it when that happens. Once you've placed your order it's too late to make changes at that point manually. Fear not, just contact us as soon as possible so we can fix your order promptly at email@example.com before it ships.
Q How do I change or cancel my order?
A We usually fill orders quickly which can make it hard to add to your order or to cancel your order from shipping. Contact at firstname.lastname@example.org as soon as you can so we can accommodate the situation!
Q When will my order be shipped?
A Under our normal circumstances you can expect your order to be shipped 2-7 days after purchase. This does not include shipping from our location. That can be up to two weeks depending on location. For international shipping from our location to your country is depending.
Q When will I be billed?
A You will be charged once upon your completed order. Just as we start preparing it for shipment! If something happens for whatever reason we'll reach out to you, and if we don't catch it don't hesitate to get in contact with us at email@example.com
Q Accepted forms of payment?
A We accept both debit and credit cards from Visa, MasterCard, American Express & Discover.
Q If I order the wrong size can I return the item?
A All unused product(s) of the wrong size should be sent back within 30 days of purchase. We do offer exchanges and size changes if requested. You can return your purchase by simply resealing the product by any means available. Please contact us when you wish to do so as we will send you a return shipping label and send it back. We want to make this as hassle free as possible. Please allow 7-14 day from return receipt for credits to be issued. Contact us at firstname.lastname@example.org for further questions.
Q Can I return an item that I have used?
A Sorry, only products that are in unused condition may be accepted for returns. Please view our return policy.
Q What is a CSC code?
A A card security code is an added safeguard for your credit card purchases. Depending on your credit card, it is a 3- or 4- digit number printed on the back or front of your credit card. For online credit card purchases from us, the security code is required information.